Effective August 28, 2017 Blue Cross will be performing all Behavior Health Utilization Management services. They are transitioning these services from their current partner, Health Integrated, in order to provide a more consistent plan of care for their patients. A dedicated local staff has been added to support all behavioral health requests.
New contact information for Behavioral Health Utilization Management, preauthorization/authorization requests:
Fax: (716) 887-7913
In addition, effective August 28, 2017, Blue Cross will be using the McKesson InterQual Criterion for mental health reviews and the NYS OASAS LOCADTR application for substance use disorder coverage evaluation.
Member benefits or behavioral health authorization requirements will not be affected as a result of this change.
For questions regarding this update, please contact Blue Cross Provider Service at 1-800-666-4627 or (716) 884-3461.